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F.A.QFrequently Asked QuestionsQ. How do I contact gtndirect.com ? A. Full details can be found on our contact page. Q. What countries do you deliver to? A. We delivery to the UK and Europe Q. What do you charge for delivery? A. The delivery charges are shown on the delivery information page. Q. How long does delivery normally take? A. Orders are normally dispatched within 3 working days. See the delivery information for more details. Q. What payment methods do you accept? A. We accept Visa, MasterCard, Switch, Delta and Solo & trade accounts Please visit our payment information page for more information. Q. Is my payment secure with gtndirect.com? A. The payment process is maintained by security experts specializing in online payments. Each transaction is encrypted whilst been sent to our secure server. Please visit our security page for more information. Q. What happens if I receive my goods in an unsatisfactory state? A. gtndirect have a no quibble returns policy in the unlikely event you receive unsatisfactory goods. Please see our terms and conditions for more information. Q. Why don't gtndirect stock product X? A. We are always seeking to satisfy our customers, but we won't know which products you would like to see on this site unless you let us know! Please e-mail, info@sewingwebsite.co.uk and let us know. Q. I've forgotten my password! A. Don't worry, go to the login screen and you can request your password via email. |
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